Terms and Conditions and Important Park Information
Please take the time to read our Terms and Conditions carefully.
These Terms and Conditions are Guests or Tenant’s obligations whilst they occupy a site/chalet/cabin on the property Bremer Bay Beaches Resort Tourist Park (hereinafter referred to as ‘Beaches’)
PLEASE CHECK ALL OF THE DETAILS OF YOUR RESERVATION PRIOR TO CHECK IN.
Any payment of your account confirms your acceptance of all Terms & Conditions.
Beaches enters into a contract with you when you confirm your reservation. Mastercard or Visa details are required for each reservation. Beaches is not liable for any injury, loss or damage to you, your vehicle(s), or your property and in making a booking with us you free and relieve Beaches of any claim arising out of your reservation.
No REFUNDS will be given for any adjustments made after check in. Please note our Cancellation Policy is subject to change in a Covid 19 Lockdown situation.
ACCOUNTS AND CANCELLATION POLICY:
Credit card details must be supplied for each booking.
Minimum deposit required on all bookings is equal to One(1) night Tariff.
Outstanding amounts are payable on arrival. All bookings during peak periods must be paid by the due date and paid in full prior to arrival.
Option 1 – excludes Option 2
More than 31 Days Prior to arrival –
Sites/Ensuite Bays – Full refund less one night’s tariff.
Onsite Accommodation – Full refund less $70 a cancellation fee.
31 – 8 Days(inclusive) Prior to arrival – 50 % Refund (not less than minimum deposit of One(1) night Tariff)
7 Days or Less to arrival – NIL refund
Option 2 – Client Credit – excludes all options above
A client credit of amount paid – less a $30 cancellation fee. Credit for use in the park within a year from date of cancellation (excludes kiosk purchases).
Shortened Reservation – a $30 administration fee will be applied to balance of refund/credit component.
PLEASE NOTE: WE DO NOT GIVE REFUNDS IF YOU DECIDE TO SHORTEN OR AMEND YOUR RESERVATION, 7 DAYS OR LESS PRIOR TO ARRIVAL OR AFTER CHECK IN**
*Subject to change if bookings affected by lockdown or boarder closure.
**Subject to managements discretion.
CHECK IN AND DEPARTURE TIMES:
Check-in: 1pm for Sites and 2pm for En-suite Bays and all Accommodation.
Check-in after 8pm during peak season is not permitted unless prior arrangement is made with Management.
“Walk-in” reservations after Office Hours will require cash payment as EFTPOS facilities will be closed.
Check-out: strictly 10am in Peak Seasons. A late check-out fee will apply.
Late check-out is available in off seasons only. An additional fee may apply.
A guest must observe the provisions of every law, agreement, rule or term and condition made under any statute and promptly comply with notices received from and directions given by any statutory or public authority, Park manager or authorised employee of Beaches relating to the site or the use of the site by the occupant.
Park management reserves the right to remove any occupant(s) and/or their guest(s) from Beaches if the occupant(s) and/or their guest(s) breech any law, agreement or Beaches Terms and conditions
Beaches accepts no responsibility for any loss, theft or damage that may occur to an occupant’s personal property whilst staying in the park. Beaches accepts no responsibility for damage to caravans, annexes or personal property retained on the park, or for any damage caused to caravans, annexes or personal property whilst being moved.
Parents and/or guardians are responsible for the behaviour of their children at all times. You and your children must obey all warning signs that are displayed in relation to particular recreation activities.
Before you participate in recreational activities OR permit your children to participate in recreations activities, you should ensure that you are aware of, and properly understand all the risks involved.
By making any payment to your reservation, you acknowledge, agree, and understand:
There may be general risks, which may be obvious, unavoidable, or inherent and particular risks as described.
You participate in the recreational activities voluntary and at your own risk and that you permit your child or children to do the same and you (or the person for whom or on whose behalf you are acquiring the recreational activities) agree to waive and/or release Bremer Bay Beaches Resort Tourist Park, its servants and agents, from all liability arising out of or in connection with the use of recreational activities.
The person(s) named on a Reservation will be responsible for any and all debts, fees, damage fees incurred whilst on the property.
Upon signing this form the Guests gives permission for Beaches and Staff to charge any and all fees incurred to the provided Mastercard or Visa card(s). If paying by cash, without any Mastercard or Visa Details to record a cash bond may be required which will be refunded pending any further charges/damages to cabins/chalets/sites.
Our Cabins are charged per bed required. Any extra beds found to be used at check-out, that are not included in the booking, will attract an additional fee of $15 per bed, per night.
Strictly no Pets are permitted in our Cabins or Onsite Vans AT ANY TIME. A $250 penalty will apply, per occurrence, per stay. NO EXCEPTIONS. Eviction may also apply.
Smoking is not permitted in any of our accommodation. A $250 fine will be charged to your account if found that smoking has occurred inside.
Failure to leave any Cabin or Onsite Van in a clean and orderly state will result in a cleaning surcharge up to $200. Any missing items will be charged to your account.
Due to health Regulations, smoking is not permitted in any of our buildings, fines may apply.
- Only One(1) vehicle is permitted per site.
- All additional vehicles, trailers, boats etc are to be parked at other designated parking areas.
- Strictly Maximum 15amp power draw per site.
- Outdoor electric heaters are not permitted at any time. Indoor household heaters are not to be used as outdoor heaters at any time.
- Only 2500w Maximum for electric heaters is permitted. Oil column style heaters are preferred/recommended.
- Multiple electric heaters per site are not permitted.
- Generators are not permitted at any time
- All additional vehicles, trailers, boats etc are to be parked at other designated parking areas in Peak Seasons.
One Access Card is issued per Site to Park guests for their entrance only. Additional cards may be given for additional paying guests by providing Credit Card details to reception.
Rear Entrance Access Card may be given to boat owners by providing Credit Card details to reception.
Cards are not to be used to grant entrance for people not staying within the park without prior permission granted by Management, otherwise the card will be deactivated immediately.
Visitors are to park in the designated area near reception. Visitors must leave at 9pm unless other arrangements are made with management.
Lost, un-returned or damaged cards will attract a $100 replacement charge, so please handle with care.
Loud music and noisy behaviour will not be tolerated after 9pm. Please be considerate of your neighbours and keep music to a reasonable level. Loud thumping bass and songs with inappropriate lyrics are not permitted.
No Excessive noise after 10pm.
Any continued disturbances after warnings will result with a $200 call out fee charged and offenders may face immediate eviction.
Bad language and behaviour will not be tolerated at any time. Patrons who exhibit nudity and/or violence will be evicted from the Park immediately. Police may be called to assist.
No water balloons, Party Poppers or String in a Can allowed.
Guests will be made financially responsible for any negligent, or malicious, damage caused to any object or area belonging to the Park.
STRICTLY 8 km per hour or walking pace AT ALL TIMES. Please drive carefully and be aware of children and pets. Fines may apply for not adhering to the limit.
Parents and/or Guardians are responsible for the behaviour of their children at all times. Parents and/or Guardians will be made financially responsible for any damage or vandalism incurred within the park by children in their care.
Please be considerate of other guests and keep excessive play noise to a minimum before 7am.
DOGS AND PETS:
Pets are permitted all year. Dogs must be of a acceptable nature and some breeds may be excluded. Please confirm prior to booking your reservation whether your dog is permitted to enter the Park.
Due to Health Department regulations, no Pets are permitted in our Cabins or Onsite Vans AT ANY TIME. A $250 penalty will apply, per occurrence, per stay. NO EXCEPTIONS. Evictions may also apply.
Dogs must be kept on a leash at all times. All droppings must be picked up, wrapped and placed in rubbish bin. Excessive barking will not be tolerated and you may be asked to remove your dog from the park.
When leaving the park for the day please ensure your pet goes with you. (Pets are not permitted to enter areas of National Parks)
Pet owners are responsible for any damage or injury caused by their pets whilst in the park.
Animal cruelty will not be tolerated, including owner pets, other guests pets, or native fauna.
At no time are fire hoses to be used for washing vehicles, caravans, boats or any other object.
FIRES ARE NOT PERMITTED WHEN A TOTAL FIRE BAN HAS BEEN DECLARED.
Fires are permitted all year. All fires must be contained within an approved fire pit providing the fire is off the ground and the grass is protected from damage. Camp fires cannot be lit on the ground at any time.
Fires must be managed to comply with with Shire acts and regulations and DFES.
A Fire Pit can be hired, if available, at a cost of $15 for the duration of your stay. They must be ordered from the Kiosk or Reception by 3pm, and are delivered to your site. Fire pits will be collected and emptied on your departure by Management. Fire pits are not to be given or promised to other sites during your stay, or on departure.
BYO fire pits are permitted but must be approved by management prior to use. The hire of a concrete slab for under your BYO fire pit is available, for a small fee, if required. Use of unapproved and/or any fire pit resulting in damage to lawns/site will result in a charge of $120 being applied to your account.
Ash must be deposited in allocated ash bins supplied around the park. No ash is to be emptied in plastic rubbish bins or onto the ground AT ANY TIME. Ash bins must not be used as fire pits at any time, fines will be applied.
Fire Wood is available to purchase from the Kiosk.
Motorised bikes are NOT to be ridden in the park, they must be walked to your nearest exit point before riding.
Bremer bay beaches Resort and Tourist Park accepts no responsibility or liability or injuries/damages incurred while riding motorized bikes within the park.
Servicing of any type of motor or vehicle within the park is not permitted.
Fish cleaning is not permitted within the Park.
Fish cleaning facilities are located at the Marina/Boat ramps and near the Estuary.
NO FISH OFFAL IS TO BE PLACED IN BINS PLEASE
Rubbish bins are emptied daily. Please wrap food scraps and dispose of your rubbish appropriately in the bins provided.
Please leave your site or cabin clean and tidy, fines may apply.
Children under five (5) MUST be supervised at all times. Please consider others and tidy up after yourself. Please use the mops and buckets provided after showering.
Guests must not allow visitors entrance to the Park for the use of Showers in any of the amenities or cabins. Charges will be applied to reservation.
Shower use can be purchased at reception.
The Pool is open for guests only between 7.30am – Dusk. Children under 10 must be supervised by an adult at all times. The use of the pool at night is not permitted.
NO BOMBING, ROUGH PLAY OR RUNNING.
No glass is to be bought into the pool area.
We are a family park, please ensure your swimming attire is appropriate. No skimpy swim wear please.
Persons found breaking any of the rules will be asked to leave the pool area.
Washing machine coins and laundry powder are available from the kiosk or reception. Please do not leave your washing unattended, and keep the laundry area clean and tidy.
Pet bedding is NOT to be washed in the machines, fines may apply.
Washing of cooking utensils is not permitted. Please use the facilities located in the Camper’s Kitchen.
CAMP KITCHEN AND BBQS:
Free gas BBQ’s, fridge, microwave, toaster, hotplate and kettle are provided for your convenience.
Please turn BBQ gas off after use and clean them immediately for the next person. Please consider others and tidy up after yourself.
No items are to be removed from the Camper’s Kitchen at any time.
BBQ’s are provided with every cabin and onsite van.
BBQ’s are placed at the Alfresco and the Oval for guests to use.
BBQ’s are not to be moved from their locations at any time.
TENNIS AND BASKETBALL COURTS:
Open during daylight hours.
Tennis rackets, tennis balls and basketballs are available for hire from the kiosk or reception.
OTHER PARK INFORMATION
Open daily Reception 8:00am -6:00pm Peak Season
Please see reception door for current hours in LOW Season. If office is unattended during signed hours please call 9837 4290 for assistance.
After hours: For all URGENT park issues or assistance with late check-in please call 9837 4290.
Emergency muster points are located at all gate entrances, please refer to your site map.
A Defibrillator is located on the reception porch in a locked box. See reception for key or call 000 for access.
Dial 000 for Emergency Services.
In case of EMERGENCY call 9837 4290
Open daily from 8.30am – 5.30am in Peak. Opening hours vary in Mid/Low. Please make all your required purchases within these times.
The Kiosk is open for limited hours in Low Season and may close during the Winter months.
Our kiosk offers a range of basic grocery items: bread, milk, soft drinks, eggs, water, confectionery, snacks, bait, ice, ice-creams, firewood, firelighters, books, laundry powder, cakes, Tea and Lavazza coffee, chocolate, toiletries, DVD hire, tennis racket and basketball hire, tourist information, canned food, insect repellent, general grocery etc
During Peak Season the Kiosk is regularly stocked. Some perishable items are only available in Peak Season. Items vary each week and are subject to availability.
Television reception in Bremer Bay is only available via satellite with a “set top” box. There are only some areas of the Park where satellite reception is available.
There are a very limited amount of Satellite dishes and “set top” boxes available for hire for the duration of your stay.
There is a TV located in the Alfresco area for guests to use.
DVDs are available for hire from the Kiosk.
WIFI is not available at the Park. WIFI is available at the CRC and Bremer Bay Resort.
Mobile phone reception is only available through Telstra or Optus. A Telstra phone booth is located on Wellstead Rd near the Park.
A dump point is located within the Park and is available for guest use only.
All taps in the park have potable water, unless otherwise signed.
An A-Frame message board is located at the entrance to the Park. Please read every day as you enter or exit the Park, for important information updates.
A blackboard is located in the Alfresco.
Pin up boards are located at the Alfresco, Camper’s Kitchen and the Guest Laundry.
Please check regularly as any events and activities occurring in the Park or in the district will be posted here.
A Recovery service is available from Bremer Bay Mechanical.
The Park can also provide assistance if required. If towing or recovery is required for any reason, within the park or elsewhere, charges will apply.
FEEDBACK and COMPLAINTS:
We appreciate all feedback. We wish for a memorable stay for all guests, with a high standard of service and facilities provided. If something is not to your satisfaction we wish to know immediately so any issue can be addressed.
Cash out facilities are available from Australia Post, located at the CRC, The Bremer Bay Resort, and the Bremer Bay General Store.
Prescriptions and other requirements are available from the Bremer Bay Pharmacy.
Fuel is available from the Bremer Bay General Store and the Bremer Bay Roadhouse.
A Health Centre and Ambulance/Sea Rescue is located in Bremer Bay.
‘Google’ Bremer Bay for all other facilities and attractions that are available in and around the district.
Thank You for choosing
Bremer Bay Beaches Resort Tourist Park
8:00am - 6:00pm
Varies - Please Enquire